General Info

How can I contact you?

Phone ☎. Customer Service: (206) 780-5777 (Call or Text). Toll Free: (888) 323-3348. Email ✉. [email protected]. Live Chat. Click the Contact Us button below to live chat during business hours or leave us a message.

Are your coffee shops open right now?

Our Pike Place location is the only brick and mortar location currently open. Come visit us during the following hours:. 7:59AM–3:00PM Monday - Thursday. 7:59AM–5:00PM Friday - Sunday. *This location will be closed Thanksgiving day and Christmas day*

Can I cancel a recent order?

It is our goal to ship orders the same day we receive them, so if you need to cancel an order please let us know as soon as possible. If your package has not already been picked up by our shipping partner, we can try our best to locate and cancel the

How do I change/correct a recently placed order?

Most orders are shipped the same day we receive them, so if you need to make an adjustment, let us know as soon as possible so we can ensure the changes are made before your package is shipped. Once your order is shipped we are unable to make changes

Can I order without subscribing?

Absolutely! Simply select the One-Time Purchase option when making your order.

How long will it take for me to receive my order?

We do our best to ship orders within one business day and you will receive an email with tracking information once your package is picked up by our shipping partner. Standard delivery times are between 2-6 business days, depending on the location of

How do I access my online account?

You can log in to your online account on our website here. Simply make sure you use the same email address you used when initially signing up to ensure you can access your subscription.

Why isn't a discount code working at checkout?

There are a few reasons why a code might not be working. If you continue to have difficulty with a discount code, please don't hesitate to contact us for further assistance!

Can you send me a purchase receipt?

Most certainly! Simply call or email us at customer service with your online order number or, if this purchase was made in shop, please provide the date of purchase and the last 4 digits of the payment method used.

How does the 3-Sip Guarantee work?

Our 3-Sip Guarantee is applicable only to your first shipment of coffee. Contact us within 10 days of receiving your coffee and, if you don't love it, it is on the house. Additionally, we are committed to providing an exceptional experience through y

What is your return policy?

Hardware & Gifts:. If your item(s) arrive faulty or damaged, contact us at [email protected] or 206-780-5777 within 30 days of receiving your order and we will promptly make it right at no additional cost. We may ask for photos of damage

I haven’t gotten a response to my email...

We do our best to respond to emails within 2 business days. It is possible that our response got caught in a spam filter and is hidden from view. Add us to your contacts and never hesitate to reach out again!

Do you accept donation requests?

As a For-Giving™ organization, we gladly accept donation requests! Please send your request to us at [email protected].

I never received my order

Oh no! If your package's tracking number is registering as delivered and you still have not received it, please allow 1 additional business day for actual delivery. Many times, packages tracking as already "delivered" end up showing up the following

Gift Cards

Click here to check your in-shop gift card balance. (Gift Cards do not have pin)

I can't find my HEARTS reward code

Once redeemed, you can find your HEARTS reward code in your online account portal. You can also find the code in your inbox! We email you once the hearts have been redeemed.

Info on our Rewards Program

With every purchase on our website, you earn "Hearts" which can be exchanged for savings on future orders. Every dollar spent automatically earns 1 heart, however, if you are a subscriber you'll automatically earn 5x the hearts. So, 5 hearts for ever