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Storyville Help Center

<p><span id="isPasted" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);">Most certainly! Simply call or email us at customer service with your online order number or, if this purchase was made in shop, please provide the date of purchase and the last 4 digits of the payment method used.</span></p>

Most certainly! Simply call or email us at customer service with your online order number or, if this purchase was made in shop, please provide the date of purchase and the last 4 digits of the payment method used.

Can you send me a purchase receipt?

General Info

How can I contact you?

Are your coffee shops open right now?

Can I cancel a recent order?

How do I change/correct a recently placed order?

Can I order without subscribing?

How long will it take for me to receive my order?

How do I access my online account?

Why isn't a discount code working at checkout?

How does the 3-Sip Guarantee work?

What is your return policy?

I haven’t gotten a response to my email...

Do you accept donation requests?

I never received my order

Gift Cards

I can't find my HEARTS reward code

Info on our Rewards Program

What blends/roasts do you have?

Can I get my order of whole bean coffee ground prior to shipment?

Do you have decaf pods or capsules?

Do you offer free samples?

Is your coffee a dark, medium or light roast?

What type of beans are in your blends?

How can I adjust/manage my subscription?

I don't see the subscription options that work best for me, can you customize it?

How can I adjust the shipping frequency on my subscription?

How can I skip a shipment?

How can I adjust my next shipment date?

How do I adjust the quantity of my subscription?

How do I cancel or pause my subscription?

How can I apply my HEARTS (rewards points) to an upcoming subscription shipment?

Can you send me a purchase receipt?Updated 3 years ago