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Storyville Help Center

Log in to your online account and head over to the Manage Subscription section. Once there, you can adjust the quantity of your orders, the frequency of your shipments and even the date of your next order. For more details check out our subscription help page!

How do I adjust my subscription?

We partner with both UPS and USPS and, depending on your shipping zone, either provider may be utilized. All orders include a small flat rate shipping & handling fee of $4.99 for pods and capsules and $3.99 for everything else. Check out our shipping help page more details!

What is your shipping policy?

If your item(s) arrive faulty or damaged, contact us at customerservice@storyville.com or (206)780-5777 within 30 days of receiving your order and we will promptly make it right at no additional cost.

We are unable to accept returns on granola, whole bean coffee, pods and capsules due to their perishable nature, however for all nonperishable items, please let us know if you are not satisfied with your item(s) within 30 days of receiving your order and we will be happy to help initiate your return. The actual return shipping costs will then be deducted from your total refund amount upon receipt of the returned item(s).


What is your return policy?

We always try to ship orders within one business day. If you've recently placed your order and don't have a tracking number yet, you should receive an email with it once your package is picked up and scanned by our shipping partner.

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