Storyville Help Center logo
Storyville Help Center logo

All articles

Subscriptions

How can I adjust/manage my subscription?

First, log in to your online account. Once logged in, click "Manage this subscription" option on your active subscription (this option is also available in the right-hand column under "Manage Subscriptions" if you have multiple subscriptions). From t

I don't see the subscription options that work best for me, can you customize it?

Absolutely! We are happy to help customize your subscription. Reach out to us at customer support for additional options. Email: [email protected]. Phone: (206) 780-5777

How can I adjust the shipping frequency on my subscription?

When logged into your account, click on the "Manage Subscriptions" option in the right-hand column. From there, you can adjust the number of weeks between shipments and/or adjust from weeks to days or months. Please let us know if you're looking for

How can I skip a shipment?

When logged into your account, click on the "Manage subscription" option and click "skip".

How can I adjust my next shipment date?

When logged into your account, click on the "Manage subscription" and click "Reschedule".

How do I adjust the quantity of my subscription?

When logged into your account, click on the "Manage subscription" option and adjust the number circled in blue below to adjust the quantity of your subscription.

How do I cancel or pause my subscription?

From your online account, head over to the Manage this subscription option. From there, scroll to the bottom of the webpage and click Cancel subscription.

How can I apply my HEARTS (rewards points) to an upcoming subscription shipment?

When redeeming your reward, be sure to select the subscription option if you want to apply it to an upcoming subscription shipment. These are the only rewards that can be applied to established subscriptions. Once you have your reward code copied, go

I can't find my HEARTS reward code

Once redeemed, you can find your HEARTS reward code in your online account:. You can also find the code in your inbox! We send you the code via email once the hearts have been redeemed.

How to switch to a different subscription product

When logged into your account, click on the "Manage subscription" option and click "Swap this for a different product" and select which product you would like this switch to. This selection will adjust your subscription shipments going forward - not