Subscriptions

How can I adjust/manage my subscription?

First, log in to your online account. Once logged in, head over to the SUBSCRIPTION tab (on the top menu bar) and select EDIT on your active subscription. From there, you can swap products, adjust the quantity of your orders, the frequency of your sh

I don't see the subscription options that work best for me, can you customize it?

Absolutely! We are happy to help customize your subscription. Reach out to us at customer support for additional options. Email: [email protected]. Phone: (206) 780-5777

How can I adjust the shipping frequency on my subscription?

Please let us know if you're looking for a shipping frequency that isn't available online. We are happy to help customize your shipments exactly how you need!

How can I skip a shipment?

How can I adjust my next shipment date?

How do I adjust the quantity of my subscription?

How do I cancel or pause my subscription?

From your online account, head over to Edit Subscription. From there, scroll to the bottom left-hand of the webpage and click Cancel Subscription.

How can I apply my HEARTS (rewards points) to an upcoming subscription shipment?

I can't find my HEARTS reward code

Once redeemed, you can find your HEARTS reward code in your online account:. You can also find the code in your inbox! We send you the code via email once the hearts have been redeemed.

How to switch to a different subscription product

How can I switch to Decaf?

We currently have decaffeinated options in Whole Bean Coffee (Epilogue) and Espresso (Sunset). There are no decaffeinated options for Pods or Capsules at this time.

How Can I Navigate My Online Account?

At the top of your account page, you'll find a set of 5 tabs to help you navigate your account. You can click through them to view or edit your subscription(s), upcoming delivery schedule, subscription purchase history (this included orders that may