Subscriptions
How can I adjust/manage my subscription?
First, log in to your online account. From there, you can swap products, adjust the quantity of your orders, the frequency of your shipments, and even the date of your next order. If you are unable to find the exact option you are looking for, please
I don't see the subscription options that work best for me, can you customize it?
Absolutely! We are happy to help customize your subscription. Reach out to us at customer support for additional options. Email: [email protected]. Phone: (206) 780-5777
How can I adjust the quantity or shipping frequency on my subscription?
When logged into your account, click on "Edit". From here, you can adjust the amount of bags (or boxes if you're subscribed to pods) you receive with each shipment and choose the frequency how many days, weeks or months you would prefer between shipm
How can I skip a shipment?
When logged into your account, click on the "Edit" option and then select "Skip".
How can I adjust my next shipment date?
When logged into your account, click on the "Reschedule" button. You then have the option to delay for 1 or 2 weeks, or choose a specific date. If you select the specific date option, you are provided with a calendar to choose the date that works bes
How do I cancel or pause my subscription?
From your online account, click on the Subscription tab at the top of the account options. From there, select Manage and click Cancel from the dropdown menu. Choose your cancelation reason and click "Next". You are then given the option to skip a shi
How can I apply my HEARTS (rewards points) to an upcoming subscription shipment?
Once you decide on a reward option, click the "Get reward" button. Then click "Redeem". To apply it directly to your next order, select "Apply" and it will automatically be deducted from your next subscription shipment. Additionally, you can opt to c
I can't find my HEARTS reward code
Once redeemed, you can find your HEARTS reward code in your online account:
How to switch to a different subscription product
When logged into your account, click on the "Swap" option and select which product you would like to switch to. This selection will adjust your subscription shipments going forward - not just the next shipment. Finalize the swap by clicking the "Swap