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Storyville Help Center

<p>Once redeemed, you can find your HEARTS reward code in your online account:</p><script src="https://player.vimeo.com/api/player.js"></script><p><span class="fr-video fr-deletable fr-rv fr-fvc fr-dvb fr-draggable fr-active" contenteditable="false" draggable="true"><iframe width="100%" src="https://player.vimeo.com/video/912380829" frameborder="0" allowfullscreen class="fr-draggable" data-ready="true"></iframe></span><br></p><p>You can also find the code in your inbox! We send you the code via email once the hearts have been redeemed.</p><p><img src="https://attachments.gorgias.help/uploads.gorgias.io/VR1W92Reav6M8yBk/Rewards_Email-bd54d01c-1fb3-4c1a-a875-5e6313938c4f.png" style="width: 300px;" class="fr-fic fr-dib"></p><p><br></p><p><br></p>

Once redeemed, you can find your HEARTS reward code in your online account:. You can also find the code in your inbox! We send you the code via email once the hearts have been redeemed.

I can't find my HEARTS reward code

Subscriptions

How can I contact you?

Are your coffee shops open right now?

Can I cancel a recent order?

How do I change/correct a recently placed order?

Can I order without subscribing?

How long will it take for me to receive my order?

How do I access my online account?

Why isn't a discount code working at checkout?

Can you send me a purchase receipt?

How does the 3-Sip Guarantee work?

What is your return policy?

I haven’t gotten a response to my email...

Do you accept donation requests?

I never received my order

Gift Cards

Info on our Rewards Program

General Info

What blends/roasts do you have?

Can I get my order of whole bean coffee ground prior to shipment?

Do you have decaf pods or capsules?

Do you offer free samples?

Is your coffee a dark, medium or light roast?

What type of beans are in your blends?

How can I adjust/manage my subscription?

I don't see the subscription options that work best for me, can you customize it?

How can I adjust the shipping frequency on my subscription?

How can I skip a shipment?

How can I adjust my next shipment date?

How do I adjust the quantity of my subscription?

How do I cancel or pause my subscription?

How can I apply my HEARTS (rewards points) to an upcoming subscription shipment?

I can't find my HEARTS reward codeUpdated a year ago