Back to Homepage

Coffee

Sign In

Storyville Help Center

From your <a href="https://storyville.com/account/login?return_url=%2Faccount" rel="noopener noreferrer" target="_blank">online account</a>, head over to the Manage&#xA0;this subscription&#xA0;option. From there, scroll to the bottom of the webpage and click Cancel subscription.&#xA0;<img src="https://attachments.gorgias.help/VR1W92Reav6M8yBk/hc/VR1W92R53B6M8yBk/2025060717-1749fd98-ae9d-4d2c-9503-f17726aa63b9-cancel%20subscription%201.png" style="width: 633px;" class="fr-fic fr-dib"><img src="https://attachments.gorgias.help/VR1W92Reav6M8yBk/hc/VR1W92R53B6M8yBk/2025060718-a48eb5c2-9025-481b-9802-e00c39ca3a3b-cancel%20subscription%202.png" style="width: 634px;" class="fr-fic fr-dib">

From your online account, head over to the Manage this subscription option. From there, scroll to the bottom of the webpage and click Cancel subscription.

How do I cancel or pause my subscription?

Subscriptions

How can I contact you?

Can I cancel a recent order?

How do I change/correct a recently placed order?

Can I order without subscribing?

How long will it take for me to receive my order?

How do I access my online account?

Why isn't a discount code working at checkout?

Can you send me a purchase receipt?

How does the 3-Sip Guarantee work?

What is your return policy?

I haven’t gotten a response to my email...

Do you accept donation requests?

I never received my order

Gift Cards

I can't find my HEARTS reward code

Info on our Rewards Program

General Info

What blends/roasts do you have?

Can I get my order of whole bean coffee ground prior to shipment?

Do you have decaf pods or capsules?

Do you offer free samples?

Is your coffee a dark, medium or light roast?

What type of beans are in your blends?

How can I adjust/manage my subscription?

I don't see the subscription options that work best for me, can you customize it?

How can I adjust the shipping frequency on my subscription?

How can I skip a shipment?

How can I adjust my next shipment date?

How do I adjust the quantity of my subscription?

How can I apply my HEARTS (rewards points) to an upcoming subscription shipment?

How to switch to a different subscription product

What shipping service do you use?

Do you ship internationally?

Shipping

How do I cancel or pause my subscription?Updated 2 months ago