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Storyville Help Center

First, log in to your <a href="https://storyville.com/account/login?return_url=%2Faccount" target="_self">online account</a>.From there, you can swap products, adjust the quantity of your orders, the frequency of your shipments, and even the date of your next order. If you are unable to find the exact option you are looking for, please let us know, and we&#x2019;d be happy to help!<img src="https://attachments.gorgias.help/VR1W92Reav6M8yBk/hc/VR1W92R53B6M8yBk/2026101616-f427824b-d0fb-4ce2-8b5b-f421cc27df1e-screenshot%202026-10-16%20at%209.55.43%E2%80%AFam.png" style="width: 640px;" class="fr-fic fr-dib">

First, log in to your online account. From there, you can swap products, adjust the quantity of your orders, the frequency of your shipments, and even the date of your next order. If you are unable to find the exact option you are looking for, please

How can I adjust/manage my subscription?

Subscriptions

How can I contact you?

Can I cancel a recent order?

How do I change/correct a recently placed order?

Can I order without subscribing?

How long will it take for me to receive my order?

How do I access my online account?

Why isn't a discount code working at checkout?

Can you send me a purchase receipt?

How does the 3-Sip Guarantee work?

What is your return policy?

I haven’t gotten a response to my email...

Do you accept donation requests?

I never received my order

Gift Cards

I can't find my HEARTS reward code

Info on our Rewards Program

General Info

What blends/roasts do you have?

Can I get my order of whole bean coffee ground prior to shipment?

Do you have decaf pods or capsules?

Do you offer free samples?

Is your coffee a dark, medium or light roast?

What type of beans are in your blends?

I don't see the subscription options that work best for me, can you customize it?

How can I adjust the quantity or shipping frequency on my subscription?

How can I skip a shipment?

How can I adjust my next shipment date?

How do I cancel or pause my subscription?

How can I apply my HEARTS (rewards points) to an upcoming subscription shipment?

How to switch to a different subscription product

What shipping service do you use?

Do you ship internationally?

Shipping

How can I adjust/manage my subscription?Updated 3 days ago