We partner with both UPS and USPS and, depending on the shipping zone of your address, either provider may be utilized.

We partner with both UPS and USPS and, depending on the shipping zone of your address, either provider may be utilized.

What shipping service do you use?

We offer shipping within the US only at this time, however we hope to add international shipping options soon!

We offer shipping within the US only at this time, however we hope to add international shipping options soon!

Do you ship internationally?

Oh no! If your package's tracking number is registering as delivered and you still have not received it, please allow 1 additional business day for actual delivery. Many times, packages tracking as already "delivered" end up showing up the following

Oh no! If your package&apos;s tracking number is registering as delivered and you still have not received it, please allow 1 additional business day for actual delivery. Many times, packages tracking as already &quot;delivered&quot; end up showing up the following day. If there is still no delivery at this time, please reach out to us at customer service.

I never received my order

We do our best to ship orders within one business day and you will receive an email with tracking information once your package is picked up by our shipping partner. Standard delivery times are between 2-6 business days, depending on the location of

We do our best to ship orders within one business day and you will receive an email with tracking information once your package is picked up by our shipping partner. Standard delivery times are between 2-6 business days, depending on the location of the shipping address. Seasonal delays with our shipping carriers can be expected in November and December. However, if you do not receive your coffee within the expected timeframe please reach out to us in Customer Service and we will be happy to investigate and make sure you get your order!

How long will it take for me to receive my order?

How can I adjust the shipping frequency on my subscription?

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Storyville Help Center

Shipping

How can I contact you?

Are your coffee shops open right now?

Can I cancel a recent order?

How do I change/correct a recently placed order?

Can I order without subscribing?

How do I access my online account?

Why isn't a discount code working at checkout?

Can you send me a purchase receipt?

How does the 3-Sip Guarantee work?

What is your return policy?

I haven’t gotten a response to my email...

Do you accept donation requests?

Gift Cards

I can't find my HEARTS reward code

Info on our Rewards Program

General Info

What blends/roasts do you have?

Can I get my order of whole bean coffee ground prior to shipment?

Do you have decaf pods or capsules?

Do you offer free samples?

Is your coffee a dark, medium or light roast?

What type of beans are in your blends?

How can I adjust/manage my subscription?

I don't see the subscription options that work best for me, can you customize it?

How can I skip a shipment?

How can I adjust my next shipment date?

How do I adjust the quantity of my subscription?

How do I cancel or pause my subscription?

How can I apply my HEARTS (rewards points) to an upcoming subscription shipment?

How to switch to a different subscription product

How can I switch to Decaf?

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