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Storyville Help Center

<p><span id="isPasted" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);">We partner with both UPS and USPS and, depending on the shipping zone of your address, either provider may be utilized.</span></p>

We partner with both UPS and USPS and, depending on the shipping zone of your address, either provider may be utilized.

What shipping service do you use?

Shipping

How can I contact you?

Are your coffee shops open right now?

Can I cancel a recent order?

How do I change/correct a recently placed order?

Can I order without subscribing?

How long will it take for me to receive my order?

How do I access my online account?

Why isn't a discount code working at checkout?

Can you send me a purchase receipt?

How does the 3-Sip Guarantee work?

What is your return policy?

I haven’t gotten a response to my email...

Do you accept donation requests?

I never received my order

Gift Cards

I can't find my HEARTS reward code

Info on our Rewards Program

General Info

What blends/roasts do you have?

Can I get my order of whole bean coffee ground prior to shipment?

Do you have decaf pods or capsules?

Do you offer free samples?

Is your coffee a dark, medium or light roast?

What type of beans are in your blends?

How can I adjust/manage my subscription?

I don't see the subscription options that work best for me, can you customize it?

How can I adjust the shipping frequency on my subscription?

How can I skip a shipment?

How can I adjust my next shipment date?

How do I adjust the quantity of my subscription?

How do I cancel or pause my subscription?

How can I apply my HEARTS (rewards points) to an upcoming subscription shipment?

How to switch to a different subscription product

How can I switch to Decaf?

Subscriptions

Do you ship internationally?

What shipping service do you use?Updated 2 years ago