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Our 3-Sip Guarantee is applicable only to your first shipment of coffee. Contact us within 10 days of receiving your coffee and, if you don&apos;t love it, it is on the house.&#xA0;Additionally, we are&#xA0;committed to providing an exceptional experience&#xA0;through your first shipment, and beyond! If you ever experience an error or issue with a subsequent shipment, please contact us and we will happily find a solution.Please note that expedited shipping selections are unable to be refunded.

Our 3-Sip Guarantee is applicable only to your first shipment of coffee. Contact us within 10 days of receiving your coffee and, if you don't love it, it is on the house. Additionally, we are committed to providing an exceptional experience through y

How does the 3-Sip Guarantee work?

General Info

How can I contact you?

Are your coffee shops open right now?

Can I cancel a recent order?

How do I change/correct a recently placed order?

Can I order without subscribing?

How long will it take for me to receive my order?

How do I access my online account?

Why isn't a discount code working at checkout?

Can you send me a purchase receipt?

What is your return policy?

I haven’t gotten a response to my email...

Do you accept donation requests?

I never received my order

Gift Cards

I can't find my HEARTS reward code

Info on our Rewards Program

What blends/roasts do you have?

Can I get my order of whole bean coffee ground prior to shipment?

Do you have decaf pods or capsules?

Do you offer free samples?

Is your coffee a dark, medium or light roast?

What type of beans are in your blends?

How can I adjust/manage my subscription?

I don't see the subscription options that work best for me, can you customize it?

How can I adjust the shipping frequency on my subscription?

How can I skip a shipment?

How can I adjust my next shipment date?

How do I adjust the quantity of my subscription?

How do I cancel or pause my subscription?

How can I apply my HEARTS (rewards points) to an upcoming subscription shipment?

How does the 3-Sip Guarantee work?Updated 2 years ago