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Storyville Help Center

<img src="https://uploads.gorgias.io/VR1W92Reav6M8yBk/Screen_Shot_2022-10-21_at_3.06.30_PM-0b1459ec-61c1-4f84-856f-247038ff0ad8.png" style="width: 698px;" class="fr-fic fr-dib"><span style="font-size:18pt;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0; &#xA0; &#xA0;<a href="https://squareup.com/gift/AZ0KTXHMDG5KB/check-balance" rel="noopener noreferrer" style="text-decoration:none;" target="_blank"></a><a href="https://squareup.com/gift/AZ0KTXHMDG5KB/check-balance" rel="noopener noreferrer" style="text-decoration:none;" target="_blank"><span style="text-decoration-skip-ink: none; font-size: 18pt; font-family: Arial; color: rgb(184, 49, 47); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Click here to check your in-shop gift card balance</a><span style="font-size: 18pt; font-family: Arial; color: rgb(184, 49, 47); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a href="https://squareup.com/gift/AZ0KTXHMDG5KB/check-balance" rel="noopener noreferrer" style="text-decoration:none;" target="_blank"></a><span style="font-size: 12px; font-family: Arial; color: rgb(34, 34, 34); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">(Gift Cards do not have pin)

Click here to check your in-shop gift card balance. (Gift Cards do not have pin)

Gift Cards

General Info

How can I contact you?

Can I cancel a recent order?

How do I change/correct a recently placed order?

Can I order without subscribing?

How long will it take for me to receive my order?

How do I access my online account?

Why isn't a discount code working at checkout?

Can you send me a purchase receipt?

How does the 3-Sip Guarantee work?

What is your return policy?

I haven’t gotten a response to my email...

Do you accept donation requests?

I never received my order

I can't find my HEARTS reward code

Info on our Rewards Program

What blends/roasts do you have?

Can I get my order of whole bean coffee ground prior to shipment?

Do you have decaf pods or capsules?

Do you offer free samples?

Is your coffee a dark, medium or light roast?

What type of beans are in your blends?

How can I adjust/manage my subscription?

I don't see the subscription options that work best for me, can you customize it?

How can I adjust the shipping frequency on my subscription?

How can I skip a shipment?

How can I adjust my next shipment date?

How do I adjust the quantity of my subscription?

How do I cancel or pause my subscription?

How can I apply my HEARTS (rewards points) to an upcoming subscription shipment?

Gift CardsUpdated 2 months ago