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Storyville Help Center

Phone &#xA0;&#x260E;&#xA0;Customer Service: (206) 780-5777 (Call or Text)Toll Free: (888) 323-3348Email&#xA0;&#xA0;&#x2709;&#xA0;<a>Customerservice@storyville.com</a>Live Chat&#xA0;<img src="https://uploads.gorgias.io/VR1W92Reav6M8yBk/Screen_Shot_2022-10-30_at_12.06.22_PM-3e3d5130-5ad2-4f65-a2ee-9245768404e5.png" style="width: 26px;" class="fr-fic fr-dii">Click the Contact Us button below to live chat during business hours or leave us a message

Phone  ☎. Customer Service: (206) 780-5777 (Call or Text). Toll Free: (888) 323-3348. Email  ✉. Customerservice@storyville.com. Live Chat. Click the Contact Us button below to live chat during business hours or leave us a message.

How can I contact you?

General Info

Are your coffee shops open right now?

Can I cancel a recent order?

How do I change/correct a recently placed order?

Can I order without subscribing?

How long will it take for me to receive my order?

How do I access my online account?

Why isn't a discount code working at checkout?

Can you send me a purchase receipt?

How does the 3-Sip Guarantee work?

What is your return policy?

I haven’t gotten a response to my email...

Do you accept donation requests?

I never received my order

Gift Cards

I can't find my HEARTS reward code

Info on our Rewards Program

What blends/roasts do you have?

Can I get my order of whole bean coffee ground prior to shipment?

Do you have decaf pods or capsules?

Do you offer free samples?

Is your coffee a dark, medium or light roast?

What type of beans are in your blends?

How can I adjust/manage my subscription?

I don't see the subscription options that work best for me, can you customize it?

How can I adjust the shipping frequency on my subscription?

How can I skip a shipment?

How can I adjust my next shipment date?

How do I adjust the quantity of my subscription?

How do I cancel or pause my subscription?

How can I apply my HEARTS (rewards points) to an upcoming subscription shipment?

How can I contact you?Updated 2 years ago