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Storyville Help Center

You can log in to your online account on our website <a href="https://storyville.com/account/login?return_url=%2Faccount" target="_self">here</a>. Simply make sure you use the same email address you used when initially signing up to ensure you can access your subscription.&#xA0;<iframe width="100%" height="360" src="https://player.vimeo.com/video/646610667" frameborder="0" allowfullscreen class="fr-draggable"></iframe>

You can log in to your online account on our website here. Simply make sure you use the same email address you used when initially signing up to ensure you can access your subscription.

How do I access my online account?

General Info

How can I contact you?

Are your coffee shops open right now?

Can I cancel a recent order?

How do I change/correct a recently placed order?

Can I order without subscribing?

How long will it take for me to receive my order?

Why isn't a discount code working at checkout?

Can you send me a purchase receipt?

How does the 3-Sip Guarantee work?

What is your return policy?

I haven’t gotten a response to my email...

Do you accept donation requests?

I never received my order

Gift Cards

I can't find my HEARTS reward code

Info on our Rewards Program

What blends/roasts do you have?

Can I get my order of whole bean coffee ground prior to shipment?

Do you have decaf pods or capsules?

Do you offer free samples?

Is your coffee a dark, medium or light roast?

What type of beans are in your blends?

How can I adjust/manage my subscription?

I don't see the subscription options that work best for me, can you customize it?

How can I adjust the shipping frequency on my subscription?

How can I skip a shipment?

How can I adjust my next shipment date?

How do I adjust the quantity of my subscription?

How do I cancel or pause my subscription?

How can I apply my HEARTS (rewards points) to an upcoming subscription shipment?

How do I access my online account?Updated 9 months ago