Back to Homepage

Coffee

Sign In

Storyville Help Center

<p><span id="isPasted" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);">Most orders are shipped the same day we receive them, so if you need to make an adjustment, let us know as soon as possible so we can ensure the changes are made before your package is shipped. Once your order is shipped we are unable to make changes.</span></p>

Most orders are shipped the same day we receive them, so if you need to make an adjustment, let us know as soon as possible so we can ensure the changes are made before your package is shipped. Once your order is shipped we are unable to make changes

How do I change/correct a recently placed order?

General Info

How can I contact you?

Are your coffee shops open right now?

Can I cancel a recent order?

Can I order without subscribing?

How long will it take for me to receive my order?

How do I access my online account?

Why isn't a discount code working at checkout?

Can you send me a purchase receipt?

How does the 3-Sip Guarantee work?

What is your return policy?

I haven’t gotten a response to my email...

Do you accept donation requests?

I never received my order

Gift Cards

I can't find my HEARTS reward code

Info on our Rewards Program

What blends/roasts do you have?

Can I get my order of whole bean coffee ground prior to shipment?

Do you have decaf pods or capsules?

Do you offer free samples?

Is your coffee a dark, medium or light roast?

What type of beans are in your blends?

How can I adjust/manage my subscription?

I don't see the subscription options that work best for me, can you customize it?

How can I adjust the shipping frequency on my subscription?

How can I skip a shipment?

How can I adjust my next shipment date?

How do I adjust the quantity of my subscription?

How do I cancel or pause my subscription?

How can I apply my HEARTS (rewards points) to an upcoming subscription shipment?

How do I change/correct a recently placed order?Updated 3 years ago