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Storyville Help Center

<p><span id="isPasted" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);">It is our goal to ship orders the same day we receive them, so if you need to cancel an order please let us know as soon as possible. If your package has not already been picked up by our shipping partner, we can try our best to locate and cancel the order.</span></p>

It is our goal to ship orders the same day we receive them, so if you need to cancel an order please let us know as soon as possible. If your package has not already been picked up by our shipping partner, we can try our best to locate and cancel the

Can I cancel a recent order?

General Info

How can I contact you?

Are your coffee shops open right now?

How do I change/correct a recently placed order?

Can I order without subscribing?

How long will it take for me to receive my order?

How do I access my online account?

Why isn't a discount code working at checkout?

Can you send me a purchase receipt?

How does the 3-Sip Guarantee work?

What is your return policy?

I haven’t gotten a response to my email...

Do you accept donation requests?

I never received my order

Gift Cards

I can't find my HEARTS reward code

Info on our Rewards Program

What blends/roasts do you have?

Can I get my order of whole bean coffee ground prior to shipment?

Do you have decaf pods or capsules?

Do you offer free samples?

Is your coffee a dark, medium or light roast?

What type of beans are in your blends?

How can I adjust/manage my subscription?

I don't see the subscription options that work best for me, can you customize it?

How can I adjust the shipping frequency on my subscription?

How can I skip a shipment?

How can I adjust my next shipment date?

How do I adjust the quantity of my subscription?

How do I cancel or pause my subscription?

How can I apply my HEARTS (rewards points) to an upcoming subscription shipment?

Can I cancel a recent order?Updated 2 years ago