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Storyville Help Center

<p>We currently have decaffeinated options in Whole Bean Coffee (Epilogue) and Espresso (Sunset). There are no decaffeinated options for Pods or Capsules at this time.</p><p><br></p><p><br></p><div style="padding:75% 0 0 0;position:relative;"><iframe src="https://player.vimeo.com/video/865336334?badge=0&amp;autopause=0&amp;player_id=0&amp;app_id=58479" frameborder="0" style="position:absolute;top:0;left:0;width:100%;height:100%;" title="Switching to Decaf (Copy)" data-ready="true"></iframe></div><script src="https://player.vimeo.com/api/player.js"></script>

We currently have decaffeinated options in Whole Bean Coffee (Epilogue) and Espresso (Sunset). There are no decaffeinated options for Pods or Capsules at this time.

How can I switch to Decaf?

Subscriptions

How can I contact you?

Are your coffee shops open right now?

Can I cancel a recent order?

How do I change/correct a recently placed order?

Can I order without subscribing?

How long will it take for me to receive my order?

How do I access my online account?

Why isn't a discount code working at checkout?

Can you send me a purchase receipt?

How does the 3-Sip Guarantee work?

What is your return policy?

I haven’t gotten a response to my email...

Do you accept donation requests?

I never received my order

Gift Cards

I can't find my HEARTS reward code

Info on our Rewards Program

General Info

What blends/roasts do you have?

Can I get my order of whole bean coffee ground prior to shipment?

Do you have decaf pods or capsules?

Do you offer free samples?

Is your coffee a dark, medium or light roast?

What type of beans are in your blends?

How can I adjust/manage my subscription?

I don't see the subscription options that work best for me, can you customize it?

How can I adjust the shipping frequency on my subscription?

How can I skip a shipment?

How can I adjust my next shipment date?

How do I adjust the quantity of my subscription?

How do I cancel or pause my subscription?

How can I apply my HEARTS (rewards points) to an upcoming subscription shipment?

How can I switch to Decaf?Updated 2 years ago