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Coffee

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Storyville Help Center

When logged into your account, click on &quot;Edit&quot; <img src="https://attachments.gorgias.help/VR1W92Reav6M8yBk/hc/VR1W92R53B6M8yBk/2026101617-69f4825f-46f4-4d1f-90f6-4833f646e00b-screenshot%202026-10-16%20at%209.55.43%E2%80%AFam.png" style="width: 531px;" class="fr-fic fr-dib">From here, you can adjust the amount of bags (or boxes if you&apos;re subscribed to pods) you receive with each shipment and choose the frequency how many days, weeks or months you would prefer between shipments.<img src="https://attachments.gorgias.help/VR1W92Reav6M8yBk/hc/VR1W92R53B6M8yBk/2026101617-66c16914-f6bb-416c-a2b2-b38004a6bece-screenshot%202026-10-16%20at%2010.11.56%E2%80%AFam.png" style="width: 528px;" class="fr-fic fr-dib">

When logged into your account, click on "Edit". From here, you can adjust the amount of bags (or boxes if you're subscribed to pods) you receive with each shipment and choose the frequency how many days, weeks or months you would prefer between shipm

How can I adjust the quantity or shipping frequency on my subscription?

Subscriptions

How can I contact you?

Can I cancel a recent order?

How do I change/correct a recently placed order?

Can I order without subscribing?

How long will it take for me to receive my order?

How do I access my online account?

Why isn't a discount code working at checkout?

Can you send me a purchase receipt?

How does the 3-Sip Guarantee work?

What is your return policy?

I haven’t gotten a response to my email...

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I never received my order

Gift Cards

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General Info

What blends/roasts do you have?

Can I get my order of whole bean coffee ground prior to shipment?

Do you have decaf pods or capsules?

Do you offer free samples?

Is your coffee a dark, medium or light roast?

What type of beans are in your blends?

How can I adjust/manage my subscription?

I don't see the subscription options that work best for me, can you customize it?

How can I skip a shipment?

How can I adjust my next shipment date?

How do I cancel or pause my subscription?

How can I apply my HEARTS (rewards points) to an upcoming subscription shipment?

How to switch to a different subscription product

What shipping service do you use?

Do you ship internationally?

Shipping

How can I adjust the quantity or shipping frequency on my subscription?Updated 10 hours ago