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Our <a href="https://storyville.com/pages/pike-place-market" rel="noopener noreferrer" target="_blank">Pike Place location</a> is the only brick and mortar location currently open. Come visit us during the following hours:7:59AM&#x2013;3:00PM Monday - Thursday7:59AM&#x2013;5:00PM Friday - Sunday*This location will be closed Thanksgiving day and Christmas day*

Our Pike Place location is the only brick and mortar location currently open. Come visit us during the following hours:. 7:59AM–3:00PM Monday - Thursday. 7:59AM–5:00PM Friday - Sunday. *This location will be closed Thanksgiving day and Christmas day*

Are your coffee shops open right now?

General Info

How can I contact you?

Can I cancel a recent order?

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Can I order without subscribing?

How long will it take for me to receive my order?

How do I access my online account?

Why isn't a discount code working at checkout?

Can you send me a purchase receipt?

How does the 3-Sip Guarantee work?

What is your return policy?

I haven’t gotten a response to my email...

Do you accept donation requests?

I never received my order

Gift Cards

I can't find my HEARTS reward code

Info on our Rewards Program

What blends/roasts do you have?

Can I get my order of whole bean coffee ground prior to shipment?

Do you have decaf pods or capsules?

Do you offer free samples?

Is your coffee a dark, medium or light roast?

What type of beans are in your blends?

How can I adjust/manage my subscription?

I don't see the subscription options that work best for me, can you customize it?

How can I adjust the shipping frequency on my subscription?

How can I skip a shipment?

How can I adjust my next shipment date?

How do I adjust the quantity of my subscription?

How do I cancel or pause my subscription?

How can I apply my HEARTS (rewards points) to an upcoming subscription shipment?

Are your coffee shops open right now?Updated 3 years ago